Celebrity Cruises announces agent initiatives

Celebrity Cruises has introduced a number of new initiatives to help trade agents stay connected and feel supported amid the coronavirus pandemic.

The line, which took virtual delivery of Celebrity Apex last week, said Celebrity Central “continues to act as the one-stop-shop for trade agents”.

It said that, in order to stay connected with and support agents in real time, it has introduced a live chat feature.

Available alongside the usual trade support, call centre and sales support channels, the new Live Chat function “gives agents another highly efficient way to contact the team and access the information they need, as they need it.”

The Celebrity Central platform features all the latest updates including regular news articles on Celebrity Cruises’ latest policies.

Agents can also find downloadable resources including Cruise with Confidence policy summary grids and FAQs, handy for keeping clients up to date with the latest information.

Celebrity Cruises’ sales team is also holding live webinars to keep them up to speed on new news, advise what’s selling well and share top sales tips throughout these unfamiliar times.

Luxury-themed training sessions are being held monthly by Jonny Peat, business development manager, and Emma Rigby, luxury business development executive, each delving into a particular topic such as the Edge Series and the Galapagos.

Next up is April’s masterclass on The Retreat, being held on Tuesday 28th April. Details on how to join these sessions will be shared via the Celebrity Cruises’ Agent Facebook pages.

The wider team are also holding impromptu coffee mornings and regularly posting on social media to keep everyone’s spirits high.

See details of Celebrity Cruises’ cancellation policy here.