Celebrity Cruises has launched a podcast dedicated to travel agents, to be hosted by training manager Leon Hand.
Conversations with Celebrity will be a monthly series featuring an update on the brand with training tips and a guest interview. The first episode will feature Jo Rzymowska, vice president and managing director, EMEA for Celebrity Cruises. Hand’s training session will focus on Celebrity Cruises’ new Always Included offering, with tips on upselling to Elevate and Indulge packages.
Hand said “The beauty of a podcast is that it gets you away from a screen and you can listen anywhere, at any time. Responding to how our agents are consuming information right now is important to us and it’s clear many have increased their listening in lockdown.
“Our podcast won’t just help our partners sell Celebrity Cruises, it will elevate their knowledge of the industry and underline our new luxury positioning. At a time when we are all distanced, I’m also hoping listeners will develop a connection to the personal and genuine stories told by each guest.”
The first podcast aligns with one of two newly released courses in the Celebrity Passport training programme on Celebrity Central, allowing agents to equip themselves with the latest knowledge on Always Included fare inclusions, luxurious upgrade packages and The Retreat. The second course will look at the new 2022/23 worldwide deployment for Celebrity, including the newly revolutionised Celebrity Silhouette’s return to Southampton.
Today’s announcement is the latest of Celebrity Cruises’ new digital initiatives to support agents, after the launch of its Selling Guide and Power Up Points scheme last month.