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Coronavirus: cruise cancellation policies

From river to ocean, small-ship to mega-vessels, this is our comprehensive list of cruise line cancellation policies and suspension dates

Details of temporary changes to cruise line cancellation policies are as below. This list is updated regularly; you can find all the latest cruise news here.

A-Rosa

A-Rosa River Cruises has resumed sailings on the Douro (since June 17); Rhine (since June 19); Danube (June 20); and Rhone (July 11). 

A-Rosa is offering free rebooking to a later date in either the 2020 or 2021 season and guests will receive an additional on board credit of €50 per person. They will also receive a special discount of 30 per cent off a future A-Rosa cruise.

AmaWaterways

AmaWaterways has suspended operations until September 15, 2020 for European departures and September 30, 2020 for Mekong and Africa departures. 

Guests who were booked on a cruise that is being cancelled have the option of receiving a future cruise credit, equal to 115 per cent of the value of all services purchased through AmaWaterways, or receiving a full monetary refund.

The future cruise credit is applicable on all European or Mekong River cruise sailings any time before December 31, 2022.

APT Touring

APT Touring has announced it is suspending cruises until September 30, 2020.

For anyone booked to travel in 2020, APT Touring has introduced its new Covid Flexible Booking Cover, which gives customers the option to change their booking free of charge and the flexibility to change their booking up to 100 days before departure. 

Avalon Waterways

Avalon Waterways has suspended cruises until September 30 

Azamara, Royal Caribbean, Celebrity
& Silversea

Royal Caribbean Cruises, which operates Royal Caribbean International, Celebrity Cruises, Azamara and Silversea, has suspended cruises until October 31, 2020.

Carnival Cruise Line

Carnival Cruise Line has suspended cruises until October 31, 2020.  

Carnival is giving guests who wish to move their booking to a later date a rebooking offer that combines a Future Cruise Credit and either a $300 or $600 Onboard Credit. Guests have the option to receive a full refund.

Celestyal Cruises

Celestyal Cruises has suspended all cruises until March 6, 2021.

For all named and paid individual guests impacted by this suspension, Celestyal Cruises is offering a future cruise credit (FCC) valued at 120 per cent of original booking value. Guests will have until the end of December 2021 to redeem their Future Cruise Credit against any of Celestyal Cruises’ itineraries through end of December 2022. To provide additional peace of mind, should guests choose not to redeem their FCC by end of December 2021, they will automatically receive a full refund equal to the original amount paid to Celestyal upon the voucher’s expiration. Celestyal Cruises will automatically send the future cruise credit voucher directly to guests or their travel agents, so there will be no need to call the contact centre other than to rebook, it said.

CroisiEurope

CroisiEurope has resumed cruises on the Seine (since July 13). It will resume Rhône and Burgundy canal cruises on July 16; Rhine cruises on July 20; Corsica cruises on July 26; Loire cruises on July 31; Gironde cruises on August 26

Outside of France, the line will resume cruise on the Danube on August 7; Elbe on August; Douro on August 7; Croatia on August 13

In a statement the line said: “Customers affected by cancellations can rebook their cruise or receive a refund credit note valid for 18 months from the date of issue, which can be redeemed against bookings made before December 15, 2021, on any cruise subject to availability.”

Crystal

Crystal has cancelled all 2020 cruises for its ocean, yacht and river fleet.

Crystal is providing all affected guests with credits equal to 125 per cent of the cruise fare paid on fully-paid reservations – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal. For guests who have not fully paid, the credit will then be based on the deposited amount. Credits are valid on any Crystal experience (ocean, river, yacht or expedition) embarking through December 31, 2023.

For river sailings, guests can move their current 2020 reservation, including all payments made, to an equivalent sailing during the same time period in 2021, with price protection on the cruise fare and port charges – representing a significant value for them. If a guest chooses not to rollover their cruise to a 2021 river sailing, they may transfer their reservation to any Crystal experience (ocean, river, yacht or expedition) embarking through December 31, 2023 at prevailing rates. All monies paid will be transferred to the new reservation.

Cunard &
P&O Cruises

P&O Cruises has suspended cruises until October 15, 2020, while Cunard has suspended cruises until November.

Guests with a holiday affected will automatically receive a 125 per cent Future Cruise Credit (FCC). FCCs may be used for any sailing up to the end of March 2022.

Disney

Disney has suspended cruises until the following dates:

• Disney Magic: October 2
• Disney Wonder: September 30
• Disney Dream: September 30
• Disney Fantasy: September 30

Emerald Waterways/Scenic

The Scenic Group, including Scenic Luxury Cruises & Tours and Emerald Cruises has announced it will suspend operations for land tours, river and ocean cruises up to 31 August 2020. Scenic Eclipse sailings will be suspended until 30 September 2020.

The Scenic Group is offering booked guests a flexible ‘Future Travel Credit’ valued at 110 per cent of monies deposited on any affected river and cruise booking and 100 per cent of monies deposited on any affected land tours. Guests will be offered a Future Travel Credit that can be applied to any new or existing booking across the portfolio of brands through to 30 June 2023. The Future Travel Credit is fully transferrable to another guest. Should a guest be unable to travel by 30 June 2023, they will be given a refund.

Fred Olsen Cruise Line

Fred Olsen Cruise Line has suspended its operations indefinitely and cancelled the first five sailings on board Brabant, the line’s river ship.

The line has updated its Booking Reassurance Guarantee, so that it extends to all cruises departing in 2020. Guests can transfer to any 2020/21/22 cruise by giving at least 14 days notice prior to departure.

G Adventures

G Adventures has suspended all tours until September 30, 2020, as well as the October 21 departure of its G Expedition ship.

All UK travellers booked on a tour departing up to September 30, 2020 who do not wish to rebook their trip to a later date will receive a fully-protected refund credit note for 100 per cent of the amount paid for all booked tour services, including pre- and post-night accommodation and transfers, as well as an additional 10 per cent travel credit as a gesture of goodwill, to be used on any tour departing up to two years from the end of the month of their tour’s suspension. If the traveller desires a cash refund this will be provided to them as soon as possible, and no later than 31 January 2021. G Adventures is offering a Book with Confidence policy, which lets them cancel and rebook their tour closer to the time of departure.

Holland America Line

Holland America Line has cancelled all cruises until at least December 15. In Alaska, Europe and Canada/New England it won’t sale again in 2020. 

The line has also cancelled additional departures from the port of Vancouver, British Columbia, Canada, in 2020, as well as select Hawaii itineraries for early 2021.

Guests who have paid in full will receive a 125 per cent future cruise credit of the base fare paid. Those who have not paid in full will receive a future cruise credit double the amount of the deposit paid for the cruise cruise.

Hurtigruten

Hurtigruten resumed some coastal cruises on June 16. It has suspended expedition cruises until September 30, while its Alaska season has been cancelled. 

Guests booked on sailings before September 30, can be rebook for a later date free of charge.

Marella Cruises

Marella Cruises has suspended all cruises until September 30, 2020. The cruise line has confirmed that the only ship now sailing this summer will be Marella Explorer, home porting in Corfu from October 2, 2020.

All customers whose bookings are impacted by the changes will receive a refund credit and up to 10 per cent incentive of the total value of their booking, or they can request a cash refund via an online form on the Tui website. Customers with bookings due to depart in October can amend their cruise for free before July 31 to any other holiday on sale until October 2021.

MSC

MSC Cruises is due to restart cruises with 14 ships from October 31, 2020. It has plans in place to begin Mediterraean cruises this summer on two ships, MSC Grandiosa and MSC Magnifica, for travellers in the Schengen area. 

MSC Cruises UK & Ireland is offering guests affected by the cancellations a future cruise credit of 125 per cent to be used on a future cruise through to the end of 2021.  

Norwegian Cruise Line, Oceania
& Regent

The three Norwegian Cruise Line Holdings brands, Norwegian Cruise Line, Oceania Cruises and Regent Seven Sea Cruises have suspended operations until October 31, 2020.

“The safety, security and well-being of our guests and crew is our highest priority.  With the Covid-19 coronavirus impacting communities around the globe, we have enacted a voluntary temporary suspension of cruise voyages across our brands effective immediately,” said Frank Del Rio, president and chief executive officer of Norwegian Cruise Line Holdings Ltd. “We understand the inconvenience that this disruption may cause our guests and travel partners during these quickly evolving and challenging times, and we appreciate their understanding as we partner with local, state, federal and global agencies to combat the spread of Covid-19.”

Paul Gauguin

Paul Gauguin has cancelled sailings with no fixed date to return. Paul Gauguin Cruises is offering a future cruise credit valid for 18 months.

Ponant

Ponant plans to restart cruises in July for the French market.

Princess Cruises

Princess Cruises has cancelled certain cruises up until December 15.

The company is extending its pause in cruise operations impacting the following voyages:

· All cruises sailing in and out of Australia on Majestic Princess, Regal Princess, Sapphire Princess, Sea Princess, and Sun Princess through October 31, 2020

· All sailings in Asia, Caribbean, California Coast, Hawaii, Mexico, Panama Canal, South America & Antarctica, Japan, and Tahiti/South Pacific through December 15, 2020

Guests currently booked on these cancelled voyages who have paid Princess in full will have the option to receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25% of the cruise fare.

Riviera Travel

Riviera has suspended all holidays until August 15, 2020.

In a statement, the company said: “If our mutual customers are departing before this date you will receive a email asking you to contact our reservations team on 01283 744370 to discuss their options. With the situation changing all the time we are monitoring it closely and will update further accordingly.”

Saga

Saga has suspended cruise until September 1, 2020.

Guests booked during this period are being offered a future cruise credit to the value of the cruise plus 25 per cent. This means that if passengers choose to amend a booking to a future date, they will receive the full amount paid for the cruise, plus an extra 25 per cent that will be transferred to that booking. Alternatively, they can receive a voucher for this amount to be redeemed against any future Saga cruise. This future cruise credit will last for a period of 24 months.If for any reason passengers are unable to use the future cruise credit, Saga will automatically issue a refund equal to the original amount paid for the cruise when the voucher expires. Alternatively, Saga can issue a refund in full, equal to the amount paid.

Seabourn

Seabourn has cancelled all cruises until the following dates:

  • Seabourn Odyssey: paused through the Europe season through November 20.
  • Seabourn Sojourn: paused through Alaska/British Columbia season through October 13.
  • Seabourn Quest: paused through the Canada/New England season through November 6.
  • Seabourn Encore: paused through the Europe season through October 19.
  • Seabourn Ovation: paused through Europe season through November 6.

Guests with impacted cruises will receive a future cruise credit. If they’ve paid in full they will receive 125 per cent credit of the cruise base fare. If a deposit has been paid guests will receive 125 per cent of the deposit paid, plus $300 on board credit per suite.

Titan

Titan has suspended all tour and cruise departures until October 1, 2020.

In a statement, the company said that all travellers affected will be issued with a refund credit note which can be used to rebook their holiday with the following discount options under Titan’s ‘Peace Of Mind’ policy, with no cancellation or amendment fee: £50pp off any UK short break; £125pp off any river cruise or European tour (excluding UK short breaks); £200pp off any ocean or long-haul tour. If customers don’t use their refund credit note by July 31 2020, they’ll be entitled to request a full monetary refund.”

Uniworld

Uniworld has suspended all European itineraries until August 15, 2020, offering booked guests the opportunity to move their reservation to another itinerary in 2020 or 2021. They also have the option to receive a future cruise credit, which is eligible for the next 24 months.

In a statement, Uniworld said: “If you have a booking on one of these suspended voyages, please know that you may rebook your travel dates to any 2020 or 2021 cruise or receive a future cruise credit eligible to be used during the next 24 months.”

Viking

Viking has suspended all ocean and river cruises until the end of the year.

The line is offering 125 per cent future cruise credits. 

Virgin

Virgin Voyages has delayed its showcase tour and inaugural season until October 16, 2020.

The company is offering various options for those already booked – from full refunds and voyage credits to “extra special bonuses for those who book future sailings”.

Windstar

Windstar has temporarily suspended its operations until the following:

  • Wind Spirit: September 3
  • Star Breeze: October 27
  • Wind Surf: November 29
  • Wind Star: January 16, 2021
  • Star Legend: March 1, 2021
  • Star Pride: July 5, 2021

Guests on cancelled cruises receive the choice of a future cruise credit valued at 125 per cent of all monies paid to Windstar Cruises or a refund equal to the amount paid on the Windstar booking. Guests have 24 months to book and embark on any available Windstar cruise using their future cruise credit. In addition, Windstar has launched a new Travel Assurance Booking Policy, which is applicable to new and existing cruises departing through December 31, 2021. Travellers who cancel a cruise booking up to 15 days prior to departure will receive a 100 per cent future cruise credit to be used on another Windstar departure within one year of the issue date of the credit. The offer is for cruise fares only. 

 

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