Crystal Cruises has cancelled all 2020 cruises for its ocean, yacht and river fleet because of coronavirus.
In a statement the line said: “We extend our deepest apologies for this situation that is beyond our control and is a great frustration to all of us. Everyone at Crystal, along with the officers and crew of our ships fleetwide, are extremely disappointed that we were compelled to take this action as we were looking forward to exploring together.
For ocean and yacht sailings, the company said: “We know this cancellation is extremely disappointing. In recognition of this, we are providing all affected guests with credits equal to 125 per cent of the cruise fare paid on fully-paid reservations – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal. For guests who have not fully paid, the credit will then be based on the deposited amount. Credits are valid on any Crystal experience (ocean, river, yacht or expedition) embarking through December 31, 2023.”
For river sailings, the announcement is as follows: “We sincerely apologise for this disruption to our guests’ travels and invite them to consider rescheduling their cruise with the two options shared here representing added value, choice and flexibility:
2020 to 2021 river rollover
Move their current 2020 reservation, including all payments made, to an equivalent sailing during the same time period in 2021, with price protection on the cruise fare and port charges – representing a significant value for them.
If a guest chooses not to rollover their cruise to a 2021 river sailing, they may transfer their reservation to any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2023 at prevailing rates. All monies paid will be transferred to the new reservation.”