Holland America Line has extended its suspension of service through to December 15, as a result of the global pandemic.
The extension affects cruises in the Caribbean, Mexico, Panama Canal, Pacific Coastal, South America, Antarctica, Hawaii, South Pacific, Australia and Asia itineraries. Up until this announcement the company had been planning to resume cruises in certain regions in September.
Those guests that have been impacted by the cancellation will receive a future cruise credit. It will be 125 per cent for those who have paid in full while those who haven’t will receive a credit note worth double the amount of deposit paid for the cruise. The minimum credit note value is $100.
Guests who want a 100 per cent refund of monies paid to Holland America Line can visit the Cancellation Preferences form to indicate this preference no later than September, 15, 2020.
Holland America Line also said that it was protecting commissions on all cancelled cruises where the customer paid in full and for the total amount of the future cruise credit when rebooked.
This week, another Carnival brand, P&O Cruises, cancelled all cruises up to November 12, plus two longer itineraries leaving in 2021 in what the line says is an “acknowledgement of Foreign & Commonwealth Office guidance”.
In the company’s latest video P&O Cruises president Paul Ludlow said: “It is clear that whilst the guidance is in place it is not advisable for us to resume operations.
“As well as cancelling all cruises up until November 12, 2020 we will, sadly, also be cancelling Aurora’s Caribbean & South America Adventure and Arcadia’s World Cruise. Given long-term planning, combined with the complexity and length of these long-haul itineraries and evolving border restrictions, we need to ensure that we adhere to the guidance as it stands. I know that these January cruises, in particular, are holidays of a lifetime and we are so sorry for the disappointment that these cancellations will cause.”
Seabourn, Carnival’s ultra-luxury cruise line, also cancelled cruises on Seabourn Sojourn, Ovation and Encore, with some of the affected sailings falling in 2021.
Encore will not sail until November 25, Ovation until December 20 and Sojourn until May 24, 2021, due to the cancellation of the company’s world cruise.
Josh Leibowitz, the president of Seabourn, said: “We’ve been saying for some time that our resumption of service will come gradually, and this action reflects that discussion.
“The health, safety and well-being of our guests, crew and the people in destinations we visit remain a top priority.” He added: “Like many who watch the travel industry, we are encouraged by the signs emerging around the world that point to travel’s progress toward return.