MSC Cruises is relaunching its trade training platform MSC Masters on November 1, 2021, to help the trade to “refresh their skills” ahead of the start of the winter season.
Modules will be rolled over the year and will include topics on new ships MSC Virtuosa and MSC World Europa, pricing models, MSC Yacht Club, health and safety policies, destinations and more.
The first module will focus on MSC Virtuosa, as the ship is due to operate its winter season in the Emirates, one of the most popular destinations for both UK travellers in search of winter sun.
MSC director of sales, Steve Williams, said: “Our biggest aim is to support our trade partners with the information they need to sell an MSC Cruise – there are so many people who have been furloughed or changed businesses or not sold a cruise in 18 months. What a great opportunity to refresh their skills in the run up to what we hope will be a really successful wave season in January 2022.”
Existing modules on the training platform have also been updated to reflect the latest trends and travel updates. Each module is designed to take 10 to 15 minutes to complete, covering key information to help agents share with their clients the reasons to book an MSC Cruise.
The final exam taken by agents at the end of their training has also been updated and upon completion, participants will now receive their MSC Masters certificate signed by Antonio Paradiso, managing director of UK & Ireland, as a sign of appreciation for each trade partner completing their modules.
MSC Masters can be accessed via MSC Book.