Princess Cruises introduces new Princess Promise
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Princess Cruises introduces new Princess Promise

Line tells guests it will always 'make it right'

Princess Cruises has introduced a new Princess Promise, reassuring guests that Princess will ‘make it right’ for any onboard service that did not meet their expectations. This may include, but is not limited to, onboard credits, future cruise credits or refunds.

Princess is also expanding its Book with Confidence policy which allows guests the flexibility to change their cruise plans 30 days prior to day of departure, receiving cancellation fees as a future cruise credit. This flexible booking option is now available for any cruise bookings made by March 2, 2021, on voyages departing through October 31, 2021.

“During this time, we’re all dreaming about our next cruise holiday and experiencing the wonder of new places, people and cultures,” said Deanna Austin, chief commercial officer, Princess Cruises. “When we set sail again, our guests can feel at ease with the promise of a great cruise and the flexibility of adjusting their bookings if their plans change.”

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