Royal Caribbean Group is to change the safety drill with Muster 2.0, a new approach that swaps group presentations for mobile and in-cabin tutorials.
Muster 2.0 will include all of the usual elements of the safety drill, including what to expect and where to go in case of an emergency, and instructions on how to properly use a life jacket.
Travellers will be able to review the information provided by eMuster, the new technology behind Muster 2.0, at their own time prior to setting sail, eliminating the need for large groups to assemble.
After reviewing safety information individually, guests will complete the drill by visiting their assigned assembly station, where a crew member will verify that all steps have been completed and answer questions.
“The health and safety of our guests and crew are our number one priority, and the development of this new muster process is an elegant solution to an outdated, unpopular process,” said Richard Fain, chairman and CEO, Royal Caribbean Group. “The fact that this will also save guests time and allow the ship to operate without pause means that we can increase health, safety and guest satisfaction simultaneously.”
“Muster 2.0 represents a natural extension of our mission to improve our guests’ vacation experiences by removing points of friction,” said Jay Schneider, Royal Caribbean Group’s senior vice president of digital. “In this instance, what’s most convenient for our guests is also the safest option in light of needing to reimagine social spaces in the wake of COVID-19.”
“This new process represents the kind of innovation that the Healthy Sail Panel is focusing on as part of its mission to enhance the health and safety of cruising,” said former Utah Gov. Mike Leavitt, co-chair of the Healthy Sail Panel. “It shows that we can accomplish a lot if we try to think outside the box on safety.”
In addition to introducing the new process on the ships of its own cruise lines – Royal Caribbean International, Celebrity Cruises and Azamara – Royal Caribbean Group is offering to license the patented technology to interested cruise operators. Norwegian Cruise Line Holdings has took out a licence for the technology.
“I’d like to extend my congratulations to Royal Caribbean Group on this innovative milestone. It’s exactly what our industry needs during these unprecedented times and we appreciate the generous offer to participate in this innovation,” said Frank Del Rio, President and CEO, Norwegian Cruise Line Holdings Ltd. “In this industry, we all work cooperatively to enhance health and safety, and this is an example of that.”