Ultra-luxury cruise line Seabourn has announced that it is to protect travel base agency commissions through to 2021.
Chris Austin, Seabourn’s senior vice president of global marketing & sales, said: “All of us at Seabourn recognise the impact that the uncertainty and circumstances have had on your business and we want to respond in a way that reinforces our support of the travel advisor community. We’re pleased to extend your 2020 base commission level forward through 2021, recognising that this year has been unlike any you have faced in the past. This action is one way we can help stabilise your long-term planning for the coming year. Our optimism and insight says business will grow and bookings will return once again in the future.”
Lynn Narraway, managing director UK & Ireland, added: “We would like to thank travel partners for their incredible support and resilience during these times. We know that commission is critical to your business and hope that by carrying your current 2020 base commission rate through into 2021 will help you with your marketing plans.”
The company has also extended its “book with confidence” policy until August 31, allowing guests booked the chance to receive a 100 per cent future cruise credit on monies paid and within cancellation fees. On cancelled bookings, agent base commission on the original booking – when inside final payment – will be protected. Future cruise credits are also commissionable.
Narraway said: “Seabourn will be announcing details of more vital tools to help our travel partners plan ahead over the coming weeks”
Seabourn has also extended the company’s ‘Sensational Suite Savings Event’ until 31 July 2021, with savings on select 2020 and 2021 voyages.