Uniworld has suspended all European itineraries until April 23, offering booked guests the opportunity to move their reservation to another itinerary in 2020 or 2021. They also have the option to receive a future cruise credit, which is eligible for the next 24 months.
The full statement from Ellen Bettridge, Uniworld, CEO and president, read:
Dear Uniworld Guest,
As many of you may know, we are in the midst of our 100th anniversary year for our parent company, The Travel Corporation (TTC). This fiercely passionate, family owned company has had a century’s long commitment to the travel industry and a forward promise to build lifelong travelers, serving customers through experiences that exceed expectations. We call it our ‘Driven by Service’ philosophy.
Service is simply a part of our DNA; it’s who we are and one of the reasons that you have entrusted us with your time, your most valuable asset. It is also why we must share difficult news with you today. We have been closely monitoring the world’s response to the COVID-19 pandemic and given recent news, we do not believe we can continue to offer the award-winning Uniworld experience you have come to expect and deserve at this time.We have therefore made the decision to suspend all European itineraries until April 23rd.If you have a vacation reservation during this temporary suspension period, please know you may rebook your travel dates to any 2020 or 2021 cruise or receive a Future Cruise Credit eligible to be used during the next 24 months.
We know this global situation has caused confusion and anxiety for many; the details of your travel plans should not add to your list of concerns. Our updated cancellation policy will allow guests more time to make decisions about upcoming travels.For bookings after April 23rd, guests can now cancel up to 14 days prior to their cruise and rebook on any 2020 or 2021 cruise without penalty or have the option to rebook with our TTC sister brands – from Trafalgar to Insight Vacations – for 2020 to 2021. Full details on our updated cancellation policy may be found here.Our team stands at the ready to assist you as we navigate through this process together.
Beyond service, there is something else a hundred years in travel has taught us: resilience.We know this industry – which has weathered many difficult times over the last century – is strong because we’re in it together. We all believe in the power of travel; it’s potential to open borders, connect cultures and drive local economies. Let us not forget that during these next days; we will all be better for it.
We look forward to welcoming you back to the rivers of Europe and beyond this spring.Until then, be well.