Luxury cruise FAQs: Cruise Adviser’s jargon buster

faqs

Got customers confused by cruising terminology? Allow us to crack the code


For the first-timer, the cruise industry can feel like a members-only club, full of confusing terminology and secret handshakes. It means new customers will come armed with plenty of questions – particularly when booking a luxury holiday, where many people fret about committing embarrassing faux pas. Here, we look at some of the most frequently asked questions for new to cruise customers…

What’s included in the price?
As a rule of thumb, the more high-end the cruise line the more is included in the price. While food and non-alcoholic drinks are complimentary across the industry (save for at speciality restaurants), customers will find their alcohol and, sometimes, even shore excursions are covered in the price on many ultra-luxury ships. The bottom line may be high, but there is a hell of a lot included.

faqs

Is it worth getting a shore excursion?
You can leave the ship without paying for a shore excursion, but some of them are fantastic.

Can I bring the kids?
While many holidaymakers turn to luxury cruising after the kids have grown up, it doesn’t have to be the case. It’s true that many high- end operators are adults- only, but not all: Crystal, for example, has children’s facilities on both of its ships, while Regent Seven Seas offers designated ‘family-friendly’ itineraries. See the cruise adviser Family guide for more details.

What should I wear?
The cruise ship dress code, a perennial worry for customers, varies line-by- line, as our dress code boxout below demonstrates.

Do I need to tip?
Some lines add gratuities for each customer to the room bill, while others include it in the cruise fare, meaning at-the-table tipping, in general, is not required or expected on luxury cruises. Customers, however, should check so they aren’t presented with any surprise charges on the final night.

Jargon buster

Aft The back of the ship

Bridge The navigational control centre

Forward The front of the ship

Cashless system No need to carry cash around the ship as your cruise card can be used to make purchases on board

Deck Each level (floor) of the ship

Inside cabin A cabin situated in the middle of the ship with no window

Outside cabin A cabin that comes with a window, but no balcony

Port The left of the ship (to remember it, there are four letters in both ‘left’ and ‘port’)

Second seating The later of two meal times in the ship’s main restaurant.

Ship You always cruise on a ‘ship’ never a ‘boat’

Speciality restaurant A fine dining or signature restaurant that will require booking and sometimes a fee

Starboard The right of the ship

Stateroom Your cabin or berth

Tender boat If your ship is too big to get in to a particular destination, you’ll have to jump on a small boat to take you the short distance to shore

Cruise Adviser top tip

If your client is worried about getting seasick then choose a cabin that’s in the middle (midship) and on one of the ship’s lower decks. The higher up and closer to the aft or forward you are then the more likely you are to feel the ship roll.

Anthony Pearce

Anthony Pearce is the co-publisher of CRUISE ADVISER. He can be contacted on anthony@cruise-adviser.com 

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