P&O Cruises and Cunard create partnership helpdesk

P&O Cruises and Cunard have announced plans to create a UK based partnership team helpdesk to provide dedicated support. 

The team will consist of 38 dedicated agents who will join in mid April and be based within the existing UK contact centre team. 

P&O Cruises vice president sales & distribution, Alex Delamere-White said: “The creation of a travel agent helpdesk will help us transform our agent interactions and processes to deliver a higher quality, more efficient service.” 

Cunard UK sales director Gary Anslow said: “By creating a dedicated, expert team the helpdesk will be able to build online capabilities and support agents with their more complex enquiries.”