Passengers sailing aboard Grandeur of the Seas got an unexpected update during their Western Caribbean vacation.
Royal Caribbean was forced to cancel the ship’s planned visit to Costa Maya on January 22, 2026, after damage was discovered at the cruise pier.
The announcement was shared directly with guests on board, explaining that the ship could not safely dock at the port. While disappointing, the cruise line made it clear the decision was based entirely on safety concerns.
Instead of stepping ashore in Mexico, the ship continued its journey with an additional day at sea. Royal Caribbean apologized for the last-minute change and thanked guests for their understanding.
How Guests Were Affected
The seven-night cruise had departed from Tampa on January 17 and was originally scheduled to visit several popular ports. Costa Maya was meant to be one of the highlights, along with stops in Cozumel, Roatán, and Belize City.
For guests who had booked shore excursions in Costa Maya, Royal Caribbean moved quickly to handle refunds. All tours purchased through the cruise line were automatically cancelled and refunded as onboard credit.
Passengers were told they could use that credit anywhere on the ship during the remainder of the voyage.
If any credit remains unused, it will be returned to guests original form of payment shortly after the cruise ends.
The cruise line also noted that the written notice could be used for travel insurance purposes, if needed.
While the change was frustrating for some, many guests appreciated the clear communication and swift handling of refunds.
What’s Next for Grandeur of the Seas
Grandeur of the Seas is one of Royal Caribbean’s longtime favorites, carrying just under 2,000 guests.
She continues to sail regular seven-night Western Caribbean cruises from Tampa Bay.
Later this year, the ship is scheduled to reposition for cruises in Latin America. Upcoming itineraries will explore the Southern Caribbean with departures from ports in Colombia and Panama.
While itinerary changes are never ideal, port damage and weather-related disruptions are part of cruising life.
In this case, the extra sea day gave guests more time to relax onboard, even if Costa Maya will have to wait for another voyage.
The adjustment follows a series of recent itinerary changes across Royal Caribbean’s fleet, including a separate update to Symphony of the Seas after the cruise line cited speed restrictions on an upcoming sailing.
